Returns and RMA policy

KasperAero LLC · Revision A · Effective 10 October 2026

Contact us for an RMA number before returning any product. Returns received without an RMA number cannot be identified against an order and may be refused.

How to start a return

  1. Contact us with your order number, part number, serial numbers and the reason for return.
  2. We issue an RMA number and return instructions.
  3. Mark the RMA number clearly on the outside of the package and include a copy of the paperwork inside.
  4. Ship the product back in packaging that protects it, including ESD protection where the original packaging provided it.

Returns for credit

Unused, undamaged standard product in original packaging may be returned within 30 days of shipment for a full credit. We do not charge a restocking fee. Return shipping is at Buyer expense. Configured, custom and non-standard product is not returnable.

Warranty returns

Product returned under warranty is handled under the warranty statement. There is no restocking charge on a valid warranty claim. If inspection shows the product meets specification, or that the failure falls outside warranty coverage, we will contact you before doing any chargeable work.

Shipping errors and transit damage

If we shipped the wrong item, tell us within 10 days of delivery and we will correct it at our expense. For visible transit damage, note it on the carrier delivery record and photograph the packaging before unpacking further, then contact us.

Product exposed to process fluid

Tell us what the product was exposed to before you return it. We may ask for a safety data sheet, and we may decline a return that presents a handling hazard. Do not return product contaminated with a hazardous substance without agreeing the arrangements with us first.